Refund Policy – SF BD ONLINE

Last updated: 22 October 2026

We want billing to be fair and clear. This policy explains when SF BD Online gives refunds or bill adjustments, and how to request one.

When you can get a refund or adjustment

Paid twice or charged wrongly: if you paid the same bill twice, or were charged more than your package price, we will refund the extra amount or adjust it against your next bill, after checking our records.
Advance payment when you close your connection: if you paid for future months in advance and close your connection, the unused full months are refunded after any dues and charges for unreturned equipment are settled.
Long service outage: if your connection is down for an extended period because of a fault in our network, and you reported it to us, we will review the outage and may adjust your bill in proportion to the time you were without service.
Connection not possible: if you paid in advance but we could not provide the connection at your address, we will refund the full amount.

One-time charges for work that has been completed, such as installation, shifting or reconnection.
The current month’s bill after the month has started, unless one of the cases above applies.
Interruptions caused by things outside our network: power cuts at your premises, your own devices or Wi-Fi setup, damage to equipment at your premises, or events beyond our control.
Suspension because of unpaid bills or misuse of the service.

Contact our support team within 30 days of the payment or the problem, with:

After we approve a request, we refund through the same method you used to pay (for example bKash, Nagad or bank), or as a credit on your next bill if you prefer.
Refunds are normally processed within 15 working days of approval. Payment providers may take a little longer to show the money in your account.

We may update this policy. The latest version will always be on this page with its “last updated” date.