Last updated: 22 October 2026
This policy explains what personal information SF BD Online (“we”, “us”) collects when you use our internet service or this website, why we collect it, and how we protect it.
Information we collect
- Registration details: your name, mobile number, email, installation address and identity document details, which we are required to collect to provide a connection.
- Account and billing information: your package, bills, payment records and payment references. We do not store your bKash, Nagad or card PIN or password.
- Technical information: connection details such as your user ID, IP addresses assigned to you, device MAC addresses, and connection session times, which we need to run the network and are required to keep by regulation.
- Support records: details of calls, messages and tickets you raise with us.
- Website information: what you submit through our forms (such as a new-connection request), and basic technical data our web server records. Our website stores your day/night and language choice in your own browser so it remembers them next time.
How we use it
- To set up, run, maintain and support your connection.
- To bill you, record payments and send reminders.
- To protect our network and subscribers against fraud and misuse.
- To meet our legal and regulatory duties in Bangladesh.
- To tell you about service updates, maintenance and, if you have not opted out, offers that may interest you.
When we share it
We do not sell your personal information. We share it only:
- with service providers who help us operate (for example payment services, SMS providers or installation contractors), and only for that purpose;
- with government authorities, BTRC or law enforcement when the law requires us to;
- to protect our rights, our network or the safety of others;
- with your consent.
How long we keep it
We keep your information while you are our subscriber and for as long afterwards as needed to meet legal, regulatory, billing and dispute-resolution requirements. After that we delete or anonymise it.
How we protect it
Access to subscriber information is limited to staff who need it for their work. We use reasonable technical and organisational measures to protect it from loss, misuse and unauthorised access. No system is completely secure, so please keep your account details and Wi-Fi password private.
Your choices
- You can ask to see or correct the personal information we hold about you.
- You can ask us to stop sending promotional messages at any time. Service messages (such as bills and outage notices) will still be sent.
- Some information must be kept by law even if you close your connection.
Children
Our connections are registered to adults. We do not knowingly collect personal information directly from children through this website.
Changes to this policy
We may update this policy. The latest version will always be on this page with its “last updated” date.
Contact us
For any privacy question or request:
- Hotline: 01300-683378
- Email: contact@sfbdonline.net
- Facebook: https://www.facebook.com/superfastbdonline